Legal Information

Personal Information

• Name and email address of your users or agents.
• Account identifiers related to your helpdesk or support platform (such as your Freshdesk domain or similar identifiers).

Support Content & Metadata

To provide AI assisted responses and recommendations, we process support related content that you choose to connect to our app. This may include tickets, conversations, knowledge base resources, and similar support data, along with metadata such as timestamps and tags.

Usage Data

• Technical information such as IP address, browser type, device type, and basic diagnostic logs.
• Interaction data such as which features you use and basic performance metrics, used to keep the service reliable and secure.

Cookies

We may use cookies or similar technologies to maintain sessions, secure access, and understand basic usage. These do not give us access to your other systems or unrelated personal data.

Service Delivery

We operate and maintain our app, including generating AI assisted replies and suggestions based on the support content and configuration you connect to our service.

Account Management

We use your contact and account information to manage your workspace or integration, authenticate access, and respond to support requests.

Service Improvement

We analyze aggregated usage and diagnostic data to improve performance, stability, and user experience, and to prevent abuse.

Communication

We may send you service related emails (such as important updates or security notices). Where required, we will obtain your consent for any optional communications, and you can opt out at any time.

Legal Compliance

We may process and retain certain information as necessary to comply with applicable laws, enforce our terms, and protect our rights and the rights of others.

Data Storage Locations

All end user data we store is hosted only in Amazon Web Services (AWS) data centers located in India. We do not store end user data in any other geographic region.

Data Security Measures

All end user data stored in AWS services (including DynamoDB and our vector database) is encrypted at rest using AWS managed encryption (AES-256 or equivalent), and all data in transit between your systems and our services is encrypted using HTTPS (TLS). We apply access controls and logging to reduce the risk of unauthorized access.

Data Retention

We retain end user data only for as long as necessary to provide the app and for other legitimate purposes (such as complying with legal obligations). When you uninstall the app or request closure of your account, we delete or irreversibly anonymize associated end user data within 30 days, unless a longer retention period is required by law.

Third party Sharing

We do not share end user data with third parties for their own independent purposes, and we do not sell or rent end user data. End user data is used only within our AWS environment to operate and secure the app, except where disclosure is strictly required by applicable law or legal process.

Legal Obligations and Enforcement

We may disclose information if required to do so by law, regulation, or valid legal request, or if we reasonably believe disclosure is necessary to protect our rights, users, or the public.

Business Transfers

If we are involved in a merger, acquisition, or other corporate transaction, your data may be transferred as part of that transaction. We will continue to protect your data and will notify you of any material changes to how it is handled.